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FAQ’s

Amenities

To access the facilities you will need to have a keyfob of which can be picked up from The Westmoor Club located at 11333 Westmoor Rd. Each household will receive two (2) free keyfobs. You may purchase an additional keyfob for $25/ea. To pick up your keyfobs, you will need to bring a photo ID to The Westmoor Club with your Aliana address shown. If you are a new owner and have not updated your Driver’s License with your new Aliana address, you will need to bring a photo ID with a copy of your closing disclosure. 

Visit the Tennis Page for reservation information. 

To rent The Club at Aliana, check out the requirements here and then submit your reservation request. 
 
To rent The Westmoor Club, check out the requirements here and then submit your reservation request.

Visit the Parks page for more information on location and age range.

The fitness center at The Club at Aliana and The Westmoor Club are 24-hours once you have enrolled in our amenity access system. 
 

Assessments

Assessments are due January 1st and considered delinquent January 31st.

You can make your payment at either The Club at Aliana or The Westmoor Club during normal business hours in the form of a check or money order. 
 
You can also make your payment online via credit card. 
The Association has approved two options for paying your annual assessments. You can pay the assessment in full by the January 1st due date or you may make installment payments with the coupons provided in your assessments statement. The coupons do not include past due balances on your account, if any. Please mail your payment or drop off at either club for receipt by the due date.
 
If you are unable to pay the full balance by the due date, please contact our on-site office to set up a payment plan or your account will become delinquent. Interest will continue to accrue but the collection steps will be suspended once the payment plan is accepted and payments are made in accordance with your approved payment plan.

Finance charges are applied on the last day of each month. On February 1st, a $40.00 late fee is applied to all unpaid accounts. If your account remains delinquent, a late fee of $60.00 will be applied on March 1st. Delinquent accounts are subject to deactivation of electronic access devices. In April, an attorney will file a Notice of Lien Affidavit and a fee will be placed on the delinquent accounts. In May, the Board will consider sending accounts to the Association’s attorney to begin legal collections efforts. All costs incurred and legal fees will be charged back to the account.

Community

 
Aliana Community Schools
Click on mascots for information:
Local Fort Bend ISD Elementary Schools
The youngest of the Aliana residents are zoned to two wonderful Fort Bend ISD schools located here in the Aliana community – Carolyn and Vernon Madden Elementary and Yousafzai Malala Elementary. The close proximity of the local elementary schools offer a great options to walk, bike or carpool with neighbors here in Aliana, which can help with getting to know neighbors and promoting community connections.
Madden Elementary, “Home of the Huskies”, is located in the heart of Aliana at, 17727 Abermore Ln, Richmond, TX 77407.

Malala Elementary, “Home of the Leopards”, is located just beyond The Westmoor Club at, 11770 W. Aliana Trace Dr, Richmond, TX 77407.
 
Local Fort Bend ISD Middle and High Schools
The older Aliana residents have more options and are just outside the boundaries of the Aliana area.
Below are a few:
William B. Travis High School, “Home of the Tigers, located at 11111 Harlem Rd, Richmond, TX 77406.
Macario Garcia Middle School, “Home of the Gators”, located at 18550 Old Richmond Rd. Sugar Land, TX 77498.
Stephen F. Austin High School, “Home of the Bulldogs”, located at 3434 Pheasant Creek Dr, Sugar Land, TX 77498.
 
To view more FBISD options, please visit the Fort Bend ISD website.
The streets in Aliana are governed by Fort Bend County. If you witness an individual speeding in the community or ignoring traffic signs (running stop sign etc), please use the below link to report directly to the Sheriff’s Office for Traffic Complaints. 
 
This line item included on your water bill is a fee assessed by North Fort Bend Water Authority. The line item reads as “NFBWA” on your bill, and is levied by North Fort Bend Water Authority to your Municipal Utility District. The Municipal Utility District, or MUD, incorporates this fee into each homeowner’s water bill. The fee increased by 33 cents from 2017. 
 
For more information about this fee, please visit North Fort Bend Water Authority online by clicking here. 

Trash services are currently provided by Best Trash. Heavy trash is collected on both Wednesdays and Saturdays. Recycling is collected on Saturdays only. Trash should be placed out by 7am on the day of services. To view the upcoming schedule for the holiday season, please click here. 

Aliana does not permit individual garage sales or have a community garage sale. You may want to try our Classified System. It is a great way to advertise without the hassle! 

Aliana is a Master Planned Community on 2,000 acres that is a little more than halfway to completion. It is estimated that Aliana will reach completion in 2020. This estimate can change as the rate of build-out is solely contingent upon the market. At completion it is expected that Aliana will be comprised of 13 neighborhoods with a total home count of 4,200-4,300. 

Governance

A Homeowners Association (HOA) is a legal entity created by a real estate developer for the purpose of developing and managing a community of homes. It is given the authority to enforce the covenants, conditions & restrictions (CC&Rs) and the management of the common amenities of the development. It allows a developer to end their responsibility over the community, typically by transferring ownership of the Association to the homeowners after selling. In a large percentage of US neighborhoods, where free standing homes exist, the homeowners gather together to protect their property values and improve the neighborhood by having and participating in an HOA. Most homeowners associations are non-profit organizations and are subject to state statutes that govern non-profit corporations and homeowners associations. 
The Declaration (CCRs), Bylaws, Operating Rules, Articles of Incorporation or any other documents which govern the normal operating procedures of an Association. 
The full description of the responsibilities of your HOA can be found in the Covenants, Conditions and Restrictions (CCRs), commonly referred to as the “Deed Restrictions”. Some of those responsibilities include 
  • Maintenance and Management of common areas and amenities
  • Enforcement of the CCRs or Deed Restrictions
  • Designation of the Design Review Committee (DRC), a committee that evaluates any exterior improvements to your property, maintaining harmony and integrity of the community 

Home Improvements

Once your pool has been constructed, you’ll need to submit a Pool Deposit Request Form and passed inspection results from Inframark. Please click here to view  instructions on how you can request an inspection. 
Fences in Aliana are stained with a custom stain known as the ‘Aliana’ stain. Your local Sherwin Williams is familar with this stain and can assist you. Below is the formula just in case. 
 

Maintenance

Homeowners can email WaterLogic with photos and a description of the exact location of the issue to [email protected].  If it is an urgent matter, after sending the email, homeowners can contact WaterLogic at (713) 983-9555 for immediate assistance.
You can report your streetlight outage to Centerpoint directly via their online process  or you can report an outage to our on-site staff. Either way, you will need to have the 6-digit pole number in order to report the outage or know the vicinity of the light pole. 
You can easily report your light outage online via the “Contact Us” tool. In the drop down menu, select Maintenance Request.
If there is water pooling in front of your home, try dialing back your irrigation system to see if the water subsides. If that doesn’t work, and water is pooling for more than 48 hours causing build-up, please contact Fort Bend County Road & Bridge at 281-342-4513 or via email at [email protected] to report the issue. You may also view the Fort Bend County Engineering Street Acceptance Guidance document here to give you a better understanding of what is considered a bird bath requiring correction. 
 

On-site Management

Please visit the Quick Reference Numbers page for more information or the Contact Us page. 
Your on-site staff is located at both The Club at Aliana and The Westmoor Club. You can reach the HOA management team in person at The Club at Aliana Monday – Friday 9am-6pm.
 
If you are interested in events, you can reach the Community Council management team in person at The Westmoor Club Monday – Friday from
9am -6pm. 
Welcome to Aliana! Make sure you stop by The Westmoor Club at your earliest convenience with your closing documents and a photo ID. Upon your arrival, we’ll provide you with your two (2) free keyfobs as well as fill you in on all the great things happening in Aliana! 

Patrol/Security Services

Patrol Services are provided by MUD 134B and MUD 134C via a contract with the Sheriff’s Department. Their office can be reached at 281-341-4665.
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